BESPOKE HAND ENGRAVING STUDIO

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BESPOKE HAND ENGRAVING STUDIO •

Terms of Service

Last updated: October 2025

These Terms and Conditions apply to all engraving work carried out by Perry Lewis

By commissioning work, you agree to the terms below.

1. Orders & Payment

1.1 Placing an Order 

  • Orders are accepted by email at contact@perrylewis.co.uk  
  • Orders are not confirmed through phone, SMS, or social media.

1.2 Payment Terms 

  • Full payment is required after the engraving is completed and before the item is returned or collected, unless agreed otherwise. 
  • Payment is accepted by bank transfer only. 
  • I reserve the right to withhold any item until full payment has been received.

1.3 Cancellations & Changes 

  • No charge applies if cancelled before work begins. 
  • The full cost applies once engraving has started. 
  • If an item has already been shipped, the customer is responsible for return postage. 
  • Late or conflicting instruction changes may delay completion or incur a small fee.

2. Customer-Supplied Items

2.1 Suitability

  • Customers are responsible for ensuring their items are suitable for engraving.
  • I reserve the right to decline any item considered unsuitable or at risk of damage.

2.2 Liability & Risk

  • Every item is handled carefully, but engraving is a permanent and delicate process.
  • By proceeding, you accept this inherent risk.
  • No liability is accepted for damage unless caused by proven error.

2.3 Pre-Existing Damage

  • Any visible flaws or weaknesses will be noted before work begins.
  • I cannot be responsible for pre-existing issues.

2.4 Loss of Value

  • Engraving may affect resale or sentimental value.
  • This remains the customer’s responsibility to consider beforehand.

2.5 Compensation

  • If an item is damaged due to my proven error, I will assess the case fairly and may offer a correction, partial refund, or alternative resolution.

3. Refunds & Corrections

Refunds are not available for changes of mind once work has begun.
If an engraving error occurs, I will:
  • Attempt to correct it where possible; or
  • Offer a reasonable partial refund if correction isn’t feasible.

4. Turnaround, Delivery & Collection

4.1 Timeframes

  • Turnaround times vary by design and workload.
  • Any time estimates are indicative only.
  • I am not liable for delays caused by factors outside my control (such as illness, postal delays, or strikes).

4.2 Priority Services

  • Priority or express services are available for an agreed additional charge.

4.3 Delivery & Collection

  • All items are returned using Royal Mail Special Delivery.
  • Trade clients may collect items by appointment.
  • Risk transfers to the customer upon dispatch or personal handover.

4.4 Lost or Undelivered Shipments

  • No refunds or replacements are provided for uninsured shipments.
  • I will assist with claims for insured parcels where possible.

4.5 Uncollected Items

  • Items unpaid or uncollected after 30 days may be considered abandoned.
  • I reserve the right to recycle or dispose of them after reasonable contact attempts.

5. Hand Engraving Quality

Small variations in depth, spacing, or alignment are natural characteristics of hand engraving and are not considered defects.
Sample engravings can be provided upon request at standard rates using materials supplied by the customer.

6. Privacy & Communication

Personal information is collected solely for communication and order processing.
Your data is stored securely and never shared.
I may contact you to:
  • Confirm or clarify engraving details
  • Provide progress updates or dispatch information
  • Follow up after completion

7. Invoicing & Late Payment

Invoices are due upon issue unless otherwise agreed.
Persistent non-payment may result in refusal of future work.
Items may be retained until payment is received in full.

8. Disputes & Legal

If you have any concern or dispute, please contact me within seven days of delivery or collection.
All matters are governed by the laws of England and Wales, and disputes will be handled within that jurisdiction.

End of Terms

Every commission is approached with patience, precision, and care.

If you have any questions about these terms, please contact me via contact@perrylewis.co.uk.